Sr. Case Management Specialist

I work cases submitted regarding customer account concerns.

Career Roadmap

My work combines:
My work combines:
Problem Solving

Day to Day

In a usual day, I am assigned work (cases) to complete regarding complex account issues that cannot be resolved by our frontline phone agents. I research and resolve the cases and then contact the customer with the outcome.

Advice for Getting Started

Here's the first step for high school students

Have superior math and technology skills.

Recommended Education

My career is not related to what I studied. I'd recommend this path instead:


The Noise I Shed

From Family:

"I wouldn't be successful without a college major that corresponded directly to my job."