Benjamin Turner
Sr. Case Management Specialist
Capital One
Capital One
Sr. Case Management Specialist
I work cases submitted regarding customer account concerns.
In a usual day, I am assigned work (cases) to complete regarding complex account issues that cannot be resolved by our frontline phone agents. I research and resolve the cases and then contact the customer with the outcome.
Here's the first step for high school students
Have superior math and technology skills.
"I wouldn't be successful without a college major that corresponded directly to my job."