Rita Muniz
Learning Assistant
Capital One
Milestones
My road in life took a while to figure out.
Began in America One GOLD, we were redeployed when it shut down, transferred to. Speed Racer / CS
Wasn't happy on Speed Racer, my cube mate would get praise for making illegal sales tactics.
Wanted to show others the right way to approach sales and other service products, not by deceiving.
Transferred to the Account Supervisor Team, because of my scores I was asked to assist with training.
I enjoyed training and noticed a difference in results when you give the right tools from the start.
I gained interest in joining Quality Assurance, I would be able to use my bilingual language skills.
Made it, demonstrated ability as a Trainer, our VP personally reached out to me, offered me the role.
Education
High School
Trina Padilla de Sanz HS
Trina Padilla de Sanz HS
Career
Learning Assistant
Train new hire associates and tenured associates on newly onboarded work and cross train them.
Career Roadmap
My work combines:
My work combines:
Business
Technology
Learning / Being Challenged
Day to Day
A great day would be broken down into several elements. I would start with a new hire class, kick it off with an ice breaker introduction to get to know the people I will be training for the next month. For the next several hours I'll be teaching them what we do, which regulations we monitor for, how to monitor calls, cases, chats and how to identify if one of those regulations has been broken. Then I would learn about new work that we'll be onboarding and figure out how I want to train it.
Advice for Getting Started
Here's the first step for middle school students
Take advantage of your extra curricular activities and advancing in your basic courses so that in HS you have even more time for more extra curricular activities and to excel in Math and Foreign Language courses. While in HS I was able to graduate with College Course credits which made it quicker and less expensive for me to graduate. Knowing a foreign language and being certified in such is an advantage especially in the corporate world, it means a financial gain for you.
Recommended Education
My career is not related to what I studied. I'd recommend this path instead:
Hurdles
The Noise I Shed
"Why would you want to do that? That's not a fancy job."
Challenges I Overcame
Financial
