Rita Muniz

Rita Muniz

Learning Assistant

Capital One


My road in life took a while to figure out.
Began in America One GOLD, we were redeployed when it shut down, transferred to. Speed Racer/CS
Wasn't happy on Speed Racer, my cube mate would get praise for making illegal sales tactics.
Wanted to show others the right way to approach sales and other service products, not by deceiving.
Transferred to the Account Supervisor Team, because of my scores I was asked to assist with training.
I enjoyed training and noticed a difference in results when you give the right tools from the start.
I gained interest in joining Quality Assurance, I would be able to use my bilingual language skills.
Made it, demonstrated ability as a Trainer, our VP personally reached out to me, offered me the role.


High School
Trina Padilla de Sanz HS
Business Administration and Management, General
Averette College
Legal Assistant/Paralegal
J Sargeant Reynolds Community College


Learning Assistant

Train new hire associates and tenured associates on newly onboarded work and cross train them.

Career Roadmap

My work combines:
My work combines:
Learning / Being Challenged

Day to Day

A great day would be broken down into several elements. I would start with a new hire class, kick it off with an ice breaker introduction to get to know the people I will be training for the next month. For the next several hours I'll be teaching them what we do, which regulations we monitor for, how to monitor calls, cases, chats and how to identify if one of those regulations has been broken. Then I would learn about new work that we'll be onboarding and figure out how I want to train it.

Skills & Qualities Beyond School

You need to know how to connect with people. Try to find a common ground, it always helps if the group of people you are working with have similar personalities, but if they don't, try to build a foundation that can appeal to all. Modify your teaching style to one that attracts your crowd. Be informative but keep it lively. Be interactive. Having a background in customer service really allows you to build that commonality with your class. Look into attending public speaking forums.

Advice for Getting Started

Here's the first step for middle school students

Take advantage of your extra curricular activities and advancing in your basic courses so that in HS you have even more time for more extra curricular activities and to excel in Math and Foreign Language courses. While in HS I was able to graduate with College Course credits which made it quicker and less expensive for me to graduate. Knowing a foreign language and being certified in such is an advantage especially in the corporate world, it means a financial gain for you.

Recommended Education

My career is not related to what I studied. I'd recommend this path instead:

Communication, General
Human Resources Development


The Noise I Shed

"Why would you want to do that? That's not a fancy job."

Challenges I Overcame