Train new hire associates and tenured associates on newly onboarded work and cross train them.
A great day would be broken down into several elements. I would start with a new hire class, kick it off with an ice breaker introduction to get to know the people I will be training for the next month. For the next several hours I'll be teaching them what we do, which regulations we monitor for, how to monitor calls, cases, chats and how to identify if one of those regulations has been broken. Then I would learn about new work that we'll be onboarding and figure out how I want to train it.
You need to know how to connect with people. Try to find a common ground, it always helps if the group of people you are working with have similar personalities, but if they don't, try to build a foundation that can appeal to all. Modify your teaching style to one that attracts your crowd. Be informative but keep it lively. Be interactive. Having a background in customer service really allows you to build that commonality with your class. Look into attending public speaking forums.
Here's the first step for middle school students
Take advantage of your extra curricular activities and advancing in your basic courses so that in HS you have even more time for more extra curricular activities and to excel in Math and Foreign Language courses. While in HS I was able to graduate with College Course credits which made it quicker and less expensive for me to graduate. Knowing a foreign language and being certified in such is an advantage especially in the corporate world, it means a financial gain for you.
"Why would you want to do that? That's not a fancy job."