
Rita Muniz
Learning Assistant
Capital One
Capital One
Learning Assistant
Train new hire associates and tenured associates on newly onboarded work and cross train them.
A great day would be broken down into several elements. I would start with a new hire class, kick it off with an ice breaker introduction to get to know the people I will be training for the next month. For the next several hours I'll be teaching them what we do, which regulations we monitor for, how to monitor calls, cases, chats and how to identify if one of those regulations has been broken. Then I would learn about new work that we'll be onboarding and figure out how I want to train it.
Here's the first step for middle school students
Take advantage of your extra curricular activities and advancing in your basic courses so that in HS you have even more time for more extra curricular activities and to excel in Math and Foreign Language courses. While in HS I was able to graduate with College Course credits which made it quicker and less expensive for me to graduate. Knowing a foreign language and being certified in such is an advantage especially in the corporate world, it means a financial gain for you.
"Why would you want to do that? That's not a fancy job."