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Rita Muniz

Rita Muniz

Capital One

Career Roadmap

Rita's work combines: Business, Technology, and Learning / Being Challenged

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Day In The Life

Learning Assistant

Train new hire associates and tenured associates on newly onboarded work and cross train them.

Skills & Education

Here's the path I took:

  • High School

    Trina Padilla de Sanz HS

  • Bachelor's Degree

    Business Administration and Management, General

    Averette College

  • Bachelor's Degree

    Legal Assistant/Paralegal

    J Sargeant Reynolds Community College

Here's the path I recommend for someone who wants to be a Training & Development Specialists:

High School

Bachelor's Degree: Organizational Communication, General

Bachelor's Degree: Human Resources Development

Learn more about different paths to this career

Life & Career Milestones

My path in life took a while to figure out

  • 1.

    Began in America One GOLD, we were redeployed when it shut down, transferred to. Speed Racer/CS

  • 2.

    Wasn't happy on Speed Racer, my cube mate would get praise for making illegal sales tactics.

  • 3.

    Wanted to show others the right way to approach sales and other service products, not by deceiving.

  • 4.

    Transferred to the Account Supervisor Team, because of my scores I was asked to assist with training.

  • 5.

    I enjoyed training and noticed a difference in results when you give the right tools from the start.

  • 6.

    I gained interest in joining Quality Assurance, I would be able to use my bilingual language skills.

  • 7.

    Made it, demonstrated ability as a Trainer, our VP personally reached out to me, offered me the role.

Defining Moments

How I responded to discouragement

  • THE NOISE

    Why would you want to do that? That's not a fancy job.

  • How I responded:

    My parents always taught me, do what you love. If you do what you love, you will never work a day in your life. I don't know if I necessarily agree w/never working a day in your life, but I can tell you that I love training. Seeing the success of my trainees when I can certify that they know the work I taught them and are self-sufficient to do it on their own is a great sense of accomplishment for them, which then turns out to be a great accomplishment for myself.

Experiences and challenges that shaped me

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  • There are so many resources out there. Go to your local Credit Union, go to your church, go online. Talk to your counselor, dedicate yourself to being a good student. The funds are available, you just need to know how to look for them.