
Heather Crognale
Senior Case Management Specialist
Capital One
Capital One
Senior Case Management Specialist
I fix credit card account problems that phone agents can't.
A great day at work looks like fixing rewards for 50-60 credit card accounts. People redeem when they didn't mean to, or they didn't earn what they should have, or some other problem comes up. We investigate and fix what we can.
Here's the first step for professionals
Talk to everyone you can! Networking is the most important skill when you're looking to transition into (or out of) any job. It's not what you know, but who you know. That is so true.
"You should quit, you don't really need to work." "You should go back to school."