Nanette Hellmann
Sr. Customer Service Coordinator
Capital One
Capital One
Sr. Customer Service Coordinator
I help business owners with their credit card accounts.
I take inbound calls and I make outbound calls to help customers manage and understand their accounts. I assist in clarifying charges, explain various aspects of their credit card and help manage users on the account. I can file fraud reports if there is fraud detected on the account and also assist with disputing charges that are incorrect. I use my communication skills to build rapport so they feel confident in my knowledge and understand that they are not just a number in my eyes.
Here's the first step for high school students
Choose a college that offers many Communication courses that help bring to light the various communication skills and types of communication. Being able to understand other types of communication styles and knowing what skills to employ to be able to communicate with those types of individuals is essential in the business world but also helpful in every day life.
"'You wouldn't make it because there is too much competition,' was the response I received when I told my family I wanted to be a Chef. They wanted me to have a steady paying job in the medical field and they did not support me when I pursued other fields."