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Nanette Hellmann

Nanette Hellmann

Capital One

Career Roadmap

Nanette's work combines: Numbers, Technology, and Helping People

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Day In The Life

Sr. Customer Service Coordinator

I help business owners with their credit card accounts.

Skills & Education

Here's the path I took:

  • GED

  • Bachelor's Degree

    Health Information/Medical Records Technology/Technician

    Rasmussen College-Florida

Here's the path I recommend for someone who wants to be a Customer Service Representatives:

High School

Bachelor's Degree: Business/Corporate Communications, General

Graduate Degree: Business Administration and Management, General

Learn more about different paths to this career

Life & Career Milestones

I've taken a lot of twists and turns

  • 1.

    I got my GED and started taking general courses at a local Community College.

  • 2.

    I started working retail and service industry to make ends meet while attending college.

  • 3.

    Enrolled in nursing courses and decided after my first clinical that it was not for me.

  • 4.

    I finally realized I wanted to be in a business environment and pursed courses with that in mind.

  • 5.

    I took courses in how to determine communication styles and how to adjust my communication skills.

  • 6.

    Also sought a degree in Business Administration but life happened and got side tracked.

  • 7.

    Went back to college to get my AA but got a degree in Health Information Technology instead.

  • 8.

    Finally reached my goal working in a business environment after years of trying.

Defining Moments

How I responded to discouragement

  • THE NOISE

    Messages from Myself:

    'You wouldn't make it because there is too much competition,' was the response I received when I told my family I wanted to be a Chef. They wanted me to have a steady paying job in the medical field and they did not support me when I pursued other fields.

  • How I responded:

    Try not to listen to what others say when they discourage you in following your heart. The best way to know what you love and where you will excel is to try it. My road was challenging and costly but I paid for my education and it was worth every penny. I tried and failed at some things but learned from all my experiences. Do what makes you happy and find a profession that you can enjoy and flourish in. Have faith in yourself and don't be afraid to follow a non-traditional path.

Experiences and challenges that shaped me

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  • I paid for one course at a time. It took me longer to get my degree but I finally got it. Once I started getting more knowledge, it helped me get better paying positions and more money allowed for more courses and less time towards graduation.