Nanette Hellmann

Nanette Hellmann

Sr. Customer Service Coordinator


Capital One

Milestones

My road in life has taken me all over.
I got my GED and started taking general courses at a local Community College.
I started working retail and service industry to make ends meet while attending college.
Enrolled in nursing courses and decided after my first clinical that it was not for me.
I finally realized I wanted to be in a business environment and pursed courses with that in mind.
I took courses in how to determine communication styles and how to adjust my communication skills.
Also sought a degree in Business Administration but life happened and got side tracked.
Went back to college to get my AA but got a degree in Health Information Technology instead.
Finally reached my goal working in a business environment after years of trying.
Keep following my journey

Education

GED
Bachelor
Health Information/Medical Records Technology/Technician
Rasmussen College-Florida

Career

Sr. Customer Service Coordinator

I help business owners with their credit card accounts.

Career Roadmap

Roadmap
My work combines:
My work combines:
Numbers
Technology
Helping People

Day to Day

I take inbound calls and I make outbound calls to help customers manage and understand their accounts. I assist in clarifying charges, explain various aspects of their credit card and help manage users on the account. I can file fraud reports if there is fraud detected on the account and also assist with disputing charges that are incorrect. I use my communication skills to build rapport so they feel confident in my knowledge and understand that they are not just a number in my eyes.

Skills & Qualities Beyond School

Strong communication skills are needed in my position. I communicate through a phone so I have to relay empathy, understanding, and the desire to help achieve their goals. Having a strong knowledge of credit card processes and guidelines set forth by VISA and MASTERCARD can help me determine what the best course of action would be to rectify any and all issues. Being able to think outside the box to develop solutions to uncommon situations is key to problem solving and a true asset.

Advice for Getting Started

Here's the first step for high school students

Choose a college that offers many Communication courses that help bring to light the various communication skills and types of communication. Being able to understand other types of communication styles and knowing what skills to employ to be able to communicate with those types of individuals is essential in the business world but also helpful in every day life.

Recommended Education

My career is not related to what I studied. I'd recommend this path instead:

undergrad
Bachelor
Business/Corporate Communications
graduate
Graduate
Business Administration and Management, General

Hurdles

The Noise I Shed

From Myself:

"'You wouldn't make it because there is too much competition,' was the response I received when I told my family I wanted to be a Chef. They wanted me to have a steady paying job in the medical field and they did not support me when I pursued other fields."

Challenges I Overcame

Financial