
Ashley Wilkins
Senior Frontline Specialists
Capital One
Capital One
Senior Frontline Specialists
I assist agents that have questions with the card members we service.
Throughout the workday I am logged into a Chat Portal; if we get a chat, there is an agent that needs assistance with their call. We assist proactively based upon the reason for them requesting assistance. Many times, there are hardly any chats that come through in need of assistance. We use this chat all day, and log out when our work shift ends.
Here's the first step for college students
Consider setting short and long term goals for your career. Be sure you have a passion for what it is you are looking to do.
"That I see you as a model with your build and shape, you should definitely pursue a career there you will be the BOMB.COM."