Ashley Wilkins

Ashley Wilkins

Senior Frontline Specialists


Capital One

Milestones

My road in life took a while to figure out.
First I considered college.
I started to seek full time employment in between my classes.
After being made an offer at Capital One, I accepted and did not complete my Bachelor's degree.
After starting my journey with Capital One, I then enrolled back in to school to finish my study.
Currently, I am still working on finishing up my Psychology Degree.
I am still working full time as well.
Keep following my journey

Education

High School
Henrico High School
Bachelor
Social Science
J. Sargeant Reynolds
Bachelor
Psychology, General
VCU

Career

Senior Frontline Specialists

I assist agents that have questions with the card members we service.

Career Roadmap

Roadmap
My work combines:
My work combines:
Numbers
Technology
Helping People

Day to Day

Throughout the workday I am logged into a Chat Portal; if we get a chat, there is an agent that needs assistance with their call. We assist proactively based upon the reason for them requesting assistance. Many times, there are hardly any chats that come through in need of assistance. We use this chat all day, and log out when our work shift ends.

Skills & Qualities Beyond School

Having great skills such as Communication, Teamwork, Judgement, Results Focus, Influence, and Living the Values. These are core competencies we focus on to assist with driving business and our roles daily.

Advice for Getting Started

Here's the first step for college students

Consider setting short and long term goals for your career. Be sure you have a passion for what it is you are looking to do.

Recommended Education

My career is related to what I studied. I'd recommend the path I took:

undergrad
Bachelor
Social Science
undergrad
Bachelor
Psychology, General

Hurdles

The Noise I Shed

From Peers:

"That I see you as a model with your build and shape, you should definitely pursue a career there you will be the BOMB.COM."

Challenges I Overcame

Financial