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Ashley Wilkins

Ashley Wilkins

Capital One

Career Roadmap

Ashley's work combines: Numbers, Technology, and Helping People

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Day In The Life

Senior Frontline Specialists

I assist agents that have questions with the card members we service.

Skills & Education

Here's the path I took:

  • High School

    Henrico High School

  • Bachelor's Degree

    Social Science Teacher Education

    J. Sargeant Reynolds

  • Bachelor's Degree

    Psychology, General

    VCU

Here's the path I recommend for someone who wants to be a Customer Service Representatives:

High School

Bachelor's Degree: Social Science Teacher Education

Bachelor's Degree: Psychology, General

Learn more about different paths to this career

Life & Career Milestones

My path in life took a while to figure out

  • 1.

    First I considered college.

  • 2.

    I started to seek full time employment in between my classes.

  • 3.

    After being made an offer at Capital One, I accepted and did not complete my Bachelor's degree.

  • 4.

    After starting my journey with Capital One, I then enrolled back in to school to finish my study.

  • 5.

    Currently, I am still working on finishing up my Psychology Degree.

  • 6.

    I am still working full time as well.

Defining Moments

How I responded to discouragement

  • THE NOISE

    Messages from Peers:

    That I see you as a model with your build and shape, you should definitely pursue a career there you will be the BOMB.COM.

  • How I responded:

    I decided to have a moment of silence to gather thoughts of what i would see myself having a passion to do as far as my career. It did involve me doing a Venn Diagram just to get ideas going, and after completion I was able to focus on what I have a passion for. Along with having a back up plan in case some things don't work out.

Experiences and challenges that shaped me

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  • I have encountered many issues with being able to cope financially. I have learned that with my family not having a wealthy background you have to push a little harder to be able to reach your short and long term goals you have set for yourself.