
Laurie Reiprich
User Experience Research Manager
AppFolio/Team Rubicon
AppFolio/Team Rubicon
User Experience Research Manager
Whether it be AppFolio's software, or a TR Op, I try to leave things better than I found them.
On a typical day, I'll get into work and check email and Slack to see what I need to catch up on. Then my UX team will have a "stand-up" meeting to discuss what we're working on and what we need to collaborate on. I'll go on a "discovery call" where I talk to a customer about a particular product pain / need, then share insights from that call with my team members. After multiple calls, I'll share my findings with the engineers via a slide deck.
Here's the first step for college students
Take a psychology class: in what I do, it's necessary to understand how the mind works. I'd recommend "Sensation and Perception" and "Learning and Memory" as introductory classes—if those pique your interest, you be interested in this field. I'd also recommend a few fundamental books, such as "The Design of Everyday Things" and "100 Things Every Designer Needs to Know About People". There are also plenty of online resources if you just Google "human-centered design" or "user experience."
"You shouldn't go on this road trip; it could be dangerous for a young woman."