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Career Roadmap

Alicia's work combines: Business, Education, and Helping People

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Day In The Life

Recoveries Escalation Supervisor

De-escalate calls.

Skills & Education

Here's the path I took:

  • High School

  • Bachelor's Degree

    Business Administration and Management, General

    Strayer University-Virginia

  • Graduate Degree

    Business Administration and Management, General

    Strayer University-Virginia

Here's the path I recommend for someone who wants to be a Customer Service Representatives:

High School

Bachelor's Degree: Business Administration and Management, General

Graduate Degree: Business Administration and Management, General

Learn more about different paths to this career

Life & Career Milestones

My path in life has been direct

  • 1.

    First, I did a self- assessment to figure out what I liked to do. Know myself. I like to help people.

  • 2.

    I believe in myself (really important) went on interview and knew I had the job.

  • 3.

    I started at entry level to learn the trade. No one can take your education and experiences away.

  • 4.

    I kept believing in myself and started moving ahead in profession and education.

Defining Moments

How I responded to discouragement

  • THE NOISE

    Messages from Myself:

    You should work for the government.

  • How I responded:

    I followed my heart and went into the private industry where I excel...