I reduce complex problems into simple solutions that make people more efficient at work.
When things are going well, my day is a balance: - Meeting with partner teams and deconstructing their needs into problems my team can solve - Providing guidance and inspiration to other teams who need our design patterns to solve a problem - Working hands-on with designs, experimenting with alternate information architectures and visual treatments - Participating in or reviewing the results of research with our customers.
Here's the first step for middle school students
Exercise your brain by looking around you for technology that doesn't work well or frustrates you. How might you change it to improve your own experience or the experience of others? Try starting with your microwave or an email account. What would you make better?
"You can't switch careers, people won't appreciate your diverse experience."