Support Escalation Engineer

I solve the very difficult issues for Microsoft customers in the cloud.

Career Roadmap

My work combines:
My work combines:
Problem Solving

Day to Day

I get to learn and share talents with my team to help solve issues. A great day is when I can make a customer happy by resolving their issues quickly while providing a great customer service experience. Typical day involves working with customers to solve the issue, attending training and meetings, helping and getting help from peers, and always learning and improving skills.

Advice for Getting Started

Here's the first step for high school students

Apps and Games are fun to play, but I find it fun to figure out how they are designed and how they work. Join in free Beta testing for various software and become active with reporting bugs and finding issues with code. I have seen friends get paying jobs by being involved in the development in an open beta. Support engineers like to figure out how things work from a high level to the code level.

Recommended Education

My career is related to what I studied. I'd recommend the path I took: