Liz Hill

Liz Hill

Program Manager


Microsoft

Milestones

Milestones

My road in life has taken me all over.
9th grade loner in the computer lab, taught myself HTML.
10th and 11th grade, got Novell CNA and Cisco CCNA, fell in love with networking, tech internships.
Dropped Electrical Engineering for English (and was a death metal deejay).
Worked at Medicaid, taught to use scroll mouse, ran back to tech sector.
Tested ringtones (not as fun as you'd think) and games (fun).
Tried music marketing (not fun) and project management (fun).
Became a customer service delivery manager (fun) solving crazy problems (really fun).
Joined MSFT in Skype for Business Operations and love every minute of it!
Keep following my journey
Education

Education

highschool
High School
Southeast Raleigh High School
undergrad
Bachelor
English Language and Literature, General
North Carolina State University at Raleigh
graduate
Graduate
Business Administration and Management, General
University of Scranton
Career

Career

Program Manager

I solve challenging operations problems with a combination of technology, people and process.

Career Roadmap

Roadmap
My work combines:
My work combines:
Numbers
Numbers
Technology
Technology
Problem Solving
Problem Solving

Day to Day

I meet with people all day to understand the root cause of problems, understand the nature of systems and how all of our processes are working to support our goals. If any of them are out of line, I work with the appropriate areas: engineering, operations, partners, etc. to ensure that we make the changes necessary in order to make our customers thrilled with our products. I also research outside systems to see if we can take anything from them to improve our own operations.

Skills & Qualities Beyond School

Understand logic and algorithms. Sentence structure is essentially an algorithm; it's nothing intimidating. You can then apply logic from other systems to the one that you're working in and see if it fits. Confidence is also critical and you have to believe that you are sufficiently capable in your role to deliver on whatever has been asked of you. If you believe in you, everyone else will too.

Advice for Getting Started

Here's the first step for high school students

First, learn what makes you tick. If you love solving challenging problems and communicating, this is your thing-- even if you're an introvert (yes, really). Shadow someone- a lot of it won't make sense, but you'll pick up on valuable work lingo. Take up a management role in a school organization and you'll start to learn some of how the role works too.

Recommended Education

My career is related to what I studied. I'd recommend the path I took:

undergrad
Bachelor
English Language and Literature, General
graduate
Graduate
Business Administration and Management, General
Hurdles

Hurdles

The Noise I Shed

From Society in General:

"You should be an engineer instead."

It's not an either or; you can be technical without having a technical title and not technical with a technical title. It's really arbitrary as to what your title is.

Challenges I Overcame

Domestic Violence
Domestic Violence

I was physically and emotionally abused by an ex and eventually convinced him to leave. Whatever you need to do to leave, do it. It will not get better until you leave and then the future gets really bright.