Rosetta Wimbush

Rosetta Wimbush

Trainer


Capital One

Milestones

My road in life has taken me all over.
Went on hiatus from Mass Communications studies at VCU, due to boredom.
Headed back to familiar territory to raise my daughter around friends and family (career set back).
Took a part-time gig as an overnight and weekend radio announcer since music documented my emotions.
Worked daytime hours as an internet banking tech specialist; night shift as a radio personality.
Modeled for local magazine spreads, had a small speaking role in a movie, and was a PA for another.
Interviewed celebrities and rocked crowds of close to 10,000 as an emcee - yet was let go at zenith.
Moved to Maryland to become a radio News Director in Ocean City--discovered I was pregnant afterward.
Survived cancer, divorce, and a call center to become a trainer-sharing my stories in the classroom.
Keep following my journey

Education

High School

Career

Trainer

I facilitate a virtual course about customer service excellence that helps people work from home.

Career Roadmap

Roadmap
My work combines:
My work combines:
Business
Technology
Helping People

Day to Day

A normal day for me involves working in my pajamas from home, speaking with a virtual class of adult learners. I share stories about my past experiences as an account manager while working on campus; and guide learners, through web-based training, about how to build rapport with, and express empathy to, credit card customers over the phone. A student would observe how I communicate using technology that replaces face-to-face interaction.

Skills & Qualities Beyond School

My role requires highly-effective communication skills, an open mind about embracing new technology, and the ability to multi-task (which I actually see as a necessary evil at times). I was certified to navigate through an Adobe Connect classroom and certified to facilitate to adult learners (both of which took a matter of days). I adapted my expressive social style from a former career in broadcast radio to enhance facilitation. It's always a high-energy, interactive show in my classroom.

Advice for Getting Started

Here's the first step for college students

Identify an ally, advocate, or mentor in or near the training field. It's not always about what you know, but who you know. More importantly, who knows you and your potential. This is how I landed the position, despite the lack of a degree in Educational Design or Adult Learner certification. I sold my talent, from a previous career, of engaging audiences sight unseen, which turned out to be a critical piece needed to facilitate virtual training.

Recommended Education

My career is not related to what I studied. I'd recommend this path instead:

undergrad
Bachelor
Mass Communication/Media Studies
undergrad
Bachelor
Educational/Instructional Technology

Hurdles

The Noise I Shed

From Parents:

"You shouldn't go to college. Go to cosmetology school and be a hair stylist; be humble and simple, like Jesus, and learn to be a carpenter."

Challenges I Overcame

Fitting In