I facilitate a virtual course about customer service excellence that helps people work from home.
A normal day for me involves working in my pajamas from home, speaking with a virtual class of adult learners. I share stories about my past experiences as an account manager while working on campus; and guide learners, through web-based training, about how to build rapport with, and express empathy to, credit card customers over the phone. A student would observe how I communicate using technology that replaces face-to-face interaction.
My role requires highly-effective communication skills, an open mind about embracing new technology, and the ability to multi-task (which I actually see as a necessary evil at times). I was certified to navigate through an Adobe Connect classroom and certified to facilitate to adult learners (both of which took a matter of days). I adapted my expressive social style from a former career in broadcast radio to enhance facilitation. It's always a high-energy, interactive show in my classroom.
Here's the first step for college students
Identify an ally, advocate, or mentor in or near the training field. It's not always about what you know, but who you know. More importantly, who knows you and your potential. This is how I landed the position, despite the lack of a degree in Educational Design or Adult Learner certification. I sold my talent, from a previous career, of engaging audiences sight unseen, which turned out to be a critical piece needed to facilitate virtual training.
"You shouldn't go to college. Go to cosmetology school and be a hair stylist; be humble and simple, like Jesus, and learn to be a carpenter."