I manage a busy branch in New York City.
The day starts with an amazing energized daily huddle that opens up by calling everybody with a horn, where we share successes, and organize the day based on the vision we have. The associate conducting the huddle also cooks for the rest of the team and they share the menu. Then we have a whole teller line genuinely helping our clients and smiling constantly. The bankers are very busy all day supporting existing and new clients as well. I am on the floor managing every area of my business; I like to see that my customers can count on me, that they know I have it all under control for them.
Capital One trains all its associates everything they need to learn to work for us. Trainings are fun; we have great capable trainers that make sure we are ready to know all we need about handling transactions of any kind, and all compliance around it, as well as how to open all kinds of accounts and add value and benefits associates with every single product the bank has.
Here's the first step for professionals
Introspecting about personality. Parents and schools don't raise us to be executives or bankers. Companies and some education does. But personality is something we can check ourselves. It is important we start early defining how interesting or not is our personality. Am I outgoing or introverted? If I am introverted, where would that might take me? What can I do to change? A great personality will help us not feel embarrassed or not be afraid to coach others. An inspiring personality motivates!!!
"Becoming a manager is very hard, especially for you that have been in the country for 5 years only."