Cynthia Pierce
Senior Risk Coordinator
Capital One
Milestones
My road in life has taken me all over.
Worked retail in high school and college at a small yogurt shop, Sam's Club, and Target.
Left retail and worked for Miss Utility of VA in an inbound call center.
Went to work for Heilig-Meyers working in the IT dept as a member of the Help Desk. Got laid off.
Went to work for Edward Jones as administrative assistant running local office for rep.
Went to work for U-Haul as an onsite storage manager and then promoted to district auditor.
Worked as a bank teller.
Went back to retail: Target and then Kohl's, in supervisor, administrative, and district positions.
Came to Capital One where I use a combination of the skills I've learned at all my previous jobs.
Education
High School
Thomas Dale High School
Thomas Dale High School
Career
Senior Risk Coordinator
I call customers who are past due on their bill.
Career Roadmap
My work combines:
My work combines:
Numbers
Education
Working Independently
Day to Day
When I come in to work I log into my computer, log into my phone and other programs that I use and begin dialing customers. If the customer does not answer the phone, I leave a message asking them to go online or call us back. If the customer does answer, I give them an overview of their account status and then offer my assistance in helping them get caught up. Sometimes it's as simple as they got busy and forgot to make their payment. Other times they are going through difficult situations.
Advice for Getting Started
Here's the first step for professionals
Have a willingness to help the customer. Have basic computer knowledge and be able to navigate multiple screens and programs at one time.
Recommended Education
My career is not related to what I studied. I'd recommend this path instead:
Bachelor
Hurdles
The Noise I Shed
From Society in General:
"You should get a degree and get a real job."
Challenges I Overcame
Financial
