S. Smith

S. Smith

Customer Service


COF

Milestones

My road in life took a while to figure out.
I strived my best in studies and ASKED for help from teachers when needed.
My brothers & I took martial arts & learned valuable lessons that we carry and use to this day.
I continued with college, pursuing/developing skills & achieved certification in Communications.
I volunteered in the community & still do. There are others in worse need than ourselves.
I searched and found a steady job, got married & had a baby.
Though eventually I divorced, I kept parenting a main focus to provide a STABLE home for my child.
Ensured my child was consistent in her studies, activities & applied for college in her senior year.
My stability has allowed me to assist one of my brothers to complete further education.

Education

High School
Bachelor
Political Science and Government, General
San Diego City College

Career

Customer Service

Account resolutions via phone support.

Career Roadmap

Roadmap
My work combines:
My work combines:
Business
Writing
Helping People

Day to Day

Customers will call in at times annoyed or upset because their account has impacted or interrupted their daily routine.

Skills & Qualities Beyond School

It's important to be open to listening to the customer's plight. They want to hear affirmation that they are understood and that agents are working towards their behalf.

Advice for Getting Started

Here's the first step for middle school students

Be consistent with Math and Grammar studies. It's okay if at times there are errors, just keep trying.

Recommended Education

My career is related to what I studied. I'd recommend the path I took:

undergrad
Bachelor
Political Science and Government, General

Hurdles

The Noise I Shed

"You make poor choices and keep making mistakes (my father)."

Challenges I Overcame

Financial