Diane Goodchild
Community Relations Manager
Capital One
Milestones
My road in life took a while to figure out.
Was accepted to University in the UK, but deferred entry for a year.
Started working at a high street bank, got used to money and never entered university.
Moved from the bank to a large insurance company in London (Prudential).
Became an Insurance Claims Appraiser.
Moved to the United States, originally NJ then a year later to NV.
Started as a $6 ph temp for Household Credit that was bought by HSBC, and now Capital One.
Worked for 2 months in India, then worked for 2 years in Manila, Philippines managing 250 people.
Returned to the US, and in 2010 took a step down to move to Community Affairs, then got promoted back up.
Education
High School
Career
Community Relations Manager
I develop strategy for card associates to achieve their community engagement goals.
Career Roadmap
My work combines:
My work combines:
Business
Non-Profit Organizations
Working with Others
Day to Day
They'd mostly see me at home on my laptop communicating with internal and external customers via phone, email, communicator, or virtual meeting as well as creating, approving, and editing volunteer events in our system.
Advice for Getting Started
Here's the first step for middle school students
You need an undergraduate degree for this work at Capital One. English and Math are critical, and any class that allows you to think critically, challenge norms and allows you to test, learn, fail and move on will be incredibly helpful. Keep grades up starting in middle school as college will be more accessible and cost less (you can get scholarships) if you maintain strong grades and attendance. Give back to others, and make a difference as you never know whose life you'll touch.
Recommended Education
My career is related to what I studied. I'd recommend the path I took:
Hurdles
The Noise I Shed
From Society in General:
"I chose to only have one child and constantly received pressure to have another so she wouldn't grow up alone. "But you're just a kid from Hackney, London" - Everyone."
Challenges I Overcame
Financial
First-Generation Immigrant
First-Generation College Student
