Milestones

My road in life took a while to figure out.
Joined the Navy as an Avionics Technician.
Started my bachelors in technology management to see what I was interested in.
Discovered I wanted to do more with networks and security. Finished my bachelors degree.
Exited the Navy and started my Masters in Network Security.
Applied to AT&T Technology Development Program as a network manager and finished my Masters.
Continuing on the AT&T development path.
Keep following my journey

Career

Network Operations Manager

Manage a group of technicians who remotely test and troubleshoot network outages in the Southeast.

Career Roadmap

Roadmap
My work combines:
My work combines:
Technology
Business
Problem Solving

Day to Day

I work in a Network Reliability Center-NRC; basically, a call center for our AT&T field and Office technicians. Our technicians monitor the alarms that report from remote sites in the Southeast Region that provide DSL and POTS service to our customers. If a network element goes down for any reason my technicians will see the alarms, troubleshoot it and sometimes fix it. If not, they will dispatch a field technician. I ensure the priority outages are handled in addition to managing the group.

Advice for Getting Started

Here's the first step for high school students

Leadership skills is the #1 trait to have in a managerial role. It doesn't hurt to have some knowledge of what your personnel are doing, of course, but managing is 90% of the job. I would recommend growing your leadership traits as soon as possible by joining clubs, sports teams, ROTC, anything that will allow you to jump into a leadership role and work with others on that level. Once you have some leadership skills under your belt, hone your skills to a field you're interested in ---i.e. networks.

Recommended Education

My career is related to what I studied. I'd recommend the path I took:

Hurdles

The Noise I Shed

From Society in General:

"You want to do what? Why? ....Good luck with that."

Challenges I Overcame

Financial