Andrea G.

Andrea G.

Sr. Loan Ops Coordinator


Capital One

Milestones

Milestones

My road in life took a while to figure out.
Getting married instead of going to a 4 year college right after high school.
Attending a 2 year Secretarial School gaining my 1st skillsets to obtain a job.
2nd marriage and becoming pregnant while in college which caused me to withdraw.
Promotion to Supervisor over a Secretarial pool and while attending college with my 3 & 5 yr. olds.
Enduring 3 lay-offs, and 2nd divorce. These moments caused me to change my mindset about employment.
Becoming homeless while working a very low paying job.
Working through employment/temporary agencies for years which enabled me to select my current job.
Going back to school, learning a new skillset. Am now a Business Process Manager. 10/2014
Education

Education

highschool
High School
Roosevelt
undergrad
Bachelor
Administrative Assistant and Secretarial Science, General
Secretarial Business College
Career

Career

Sr. Loan Ops Coordinator

Perform as a liaison between customers and 3rd party insurance agencies.

Career Roadmap

Roadmap
My work combines:
My work combines:
Business
Business
Education
Education
Accomplishing Goals
Accomplishing Goals

Day to Day

I would begin with email responses. In responding it may involve processing claim intakes or coverage inquiries or billing for insurance premium billing or insurance cancellation. I would then respond to all voice messages, making outbound calls as necessary. I would update raw data; update metrics; and review control charts for the insurance process. I would pull reports to review for any automatic cancellations and determine the reasons for any cancellations.

Skills & Qualities Beyond School

Self-motivation, integrity, confidentiality, problem-solving, empathy, good communication skills, humanitarian competencies, and business process management.

Advice for Getting Started

Here's the first step for high school students

Determine if you have a passion for people and the patience to understand the world of insurance. Be honest with yourself and determine if would you come into work everyday and put the customers first, doing everything you can to provide them excellent service, even if all your work and successes went unnoticed and unrewarded (outside of your salary). Determine if you enjoy the attention of others (spotlight always on you) or do you enjoy shining the spotlight on your customers?

Recommended Education

My career is not related to what I studied. I'd recommend this path instead:

undergrad
Bachelor
graduate
Graduate
Hurdles

Hurdles

The Noise I Shed

From Society in General:

"Because of gender and race you'll never reach this type of status. You'll never be an executive."

There is a saying that I've always meditated on. It says, "In all thy ways acknowledge me and I will direct thy path." I often study successful people and I embrace what I find to be true as opposed to factual. I use what is beneficial and throw away that which is not. I quiet the negativity in my inner ear by drowning it out with the positive information received and validating it by all the positive and wonderful experiences, I've had. How in the midst of all odds... I am successful!

Challenges I Overcame

Financial
Financial

Being laid off 3 times. I used the fear and negative energy by examining my alternatives and taking advantage of them. No time to waste and waddle, I immediately reached out to agencies for gainful employment.