
Andrea G.
Sr. Loan Ops Coordinator
Capital One
Capital One
Sr. Loan Ops Coordinator
Perform as a liaison between customers and 3rd party insurance agencies.
I would begin with email responses. In responding it may involve processing claim intakes or coverage inquiries or billing for insurance premium billing or insurance cancellation. I would then respond to all voice messages, making outbound calls as necessary. I would update raw data; update metrics; and review control charts for the insurance process. I would pull reports to review for any automatic cancellations and determine the reasons for any cancellations.
Here's the first step for high school students
Determine if you have a passion for people and the patience to understand the world of insurance. Be honest with yourself and determine if would you come into work everyday and put the customers first, doing everything you can to provide them excellent service, even if all your work and successes went unnoticed and unrewarded (outside of your salary). Determine if you enjoy the attention of others (spotlight always on you) or do you enjoy shining the spotlight on your customers?
"Because of gender and race you'll never reach this type of status. You'll never be an executive."