
Denise Boyd
Manager, Training and Development
Asurion
Asurion
Manager, Training and Development
I manage Instructional Designers who write training on computers and customer service.
Each day, I can expect something different. My team manages anywhere from 10-60 projects. A great day includes a 1:1 meeting with one of my team members, assisting with screen layouts for our internal software, writing step-by step training using simulations and manuals, attending meetings to obtain information, and cooperatively communicating with our Operations staff. I ensure that our retail training is delivered on time and to specifications. We meet / exceed expectations.
Here's the first step for college students
Don't be afraid to start at the bottom. Many of my colleagues came in at the bottom, customer service rep, and worked up to an Instructional Designer. Show that you are a hard worker, that you have an aptitude for the business you've entered and that you also have the skills to write training to support it. Volunteer to help fill training gaps, be a trainer, or mentor in your organization. I was recognized for my long hours early. The more you stand out, the farther you will go.
"I felt some internal pressure to be a teacher, most of my family are teachers, but I wanted to be in the corporate world and do something different. No one told me I couldn't. No one discouraged me. I was very lucky."