Patrick Lee

Patrick Lee

Credit Card Loyalty and Payments Solutions Coordin


Capital One

Milestones

My road in life took a while to figure out.
No matter what obstacle was put in my path, I never gave up and stayed determined.
My grandfather's untimely passing led me to take my life more seriously.
I learned the importance of networking, relationship building, and communicating with others.
I come from a family of people who have established a history working in the financial industry.
I took a chance in relocating to a new state to learn an entirely different field within my industry and it was the best move I've ever made in my life.
Keep following my journey

Education

High School
Frederick Douglass Academy
Bachelor
Business Management
University of Phoenix
Graduate
Industrial and Organizational Psychology
University of Phoenix

Career

Credit Card Loyalty and Payments Solutions Coordin

Provide guidance and financial education to customers looking to understand credit monitoring and reporting, as well as

Career Roadmap

Roadmap
My work combines:
My work combines:
Education
Business
Helping People

Day to Day

Most of my day includes educating clients on reasons why their credit scores may have changed and providing financial education assistance to our credit card customer base. I also involve myself with and lead in engagement initiatives with my colleagues to keep them motivated and encouraged.

Skills & Qualities Beyond School

We work in an ever changing industry. Customers will always have questions and concerns. It's important to be social and have effective communication skills. Be confident in your abilities and never be afraid to ask questions. Even the most experienced and seasoned associates need their questions answered so never be afraid to ask.

Advice for Getting Started

Here's the first step for everyone

Never be afraid to take the chance to learn something new. Always network and engage. Prioritize customer service, and prepare to understand the trends and changes within our industry.

Recommended Education

My career is related to what I studied. I'd recommend the path I took:

undergrad
Bachelor
Business Management
graduate
Graduate
Industrial and Organizational Psychology

Hurdles

The Noise I Shed

From Peers:

"You don't have what it takes to be a leader"

Challenges I Overcame

Changing Economy