As a Branch Manager I oversee the customer experience in our branch.
A great day in my role is when we have met all of our customer's expectations and needs. When the team is following the processes Capital One has put in place to create the ultimate customer experience.
There are many skills that are required: the most important skill is leadership and the ability to communicate with people - both their successes and their opportunities. Coaching the team is key to driving our results. Assisting the team to be able to recognize their own opportunities is essential to help an individual grow within the organization.
Here's the first step for college students
I would recommend they take courses in business management, finance and leadership.
"You don't have what it takes to play at this level. What do you know about this particular field, why did they hire you?"
I have a strong belief in myself that if I put in the work I can learn anything. In my case most of it is through asking questions and yes that means the same question more than once. Skills can be taught, attitude and the desire to be great in your role cannot. Every day I try and learn something new, it does not matter what it is. The key is to apply what you have learned at the very next opportunity.
I had to go to work early on in my life so my schooling suffered. I found a mentor who was able to help me navigate through my life. This person wanted nothing more than for me to be happy in whatever it is I was going to do.