My road in life took a while to figure out.
I saw an ad in the newspaper for store managers.
Became a salesperson at Sleepy's.
Mentored my region's sales team to help them achieve greater sales results.
Promoted to district manager.
Promoted to Regional Manager of New York City. Got married.
Promoted to Regional Training Manager. Had my first child and wanted more of a quality of life.


High School


Branch Manager

As a Branch Manager I oversee the customer experience in our branch.

Career Roadmap

My work combines:
My work combines:
Communicating / Sharing Stories

Day to Day

A great day in my role is when we have met all of our customer's expectations and needs. When the team is following the processes Capital One has put in place to create the ultimate customer experience.

Skills & Qualities Beyond School

There are many skills that are required: the most important skill is leadership and the ability to communicate with people - both their successes and their opportunities. Coaching the team is key to driving our results. Assisting the team to be able to recognize their own opportunities is essential to help an individual grow within the organization.

Advice for Getting Started

Here's the first step for college students

I would recommend they take courses in business management, finance and leadership.

Recommended Education

My career is related to what I studied. I'd recommend the path I took:


The Noise I Shed

From Peers:

"You don't have what it takes to play at this level. What do you know about this particular field, why did they hire you?"

Challenges I Overcame