As a Branch Manager I oversee the customer experience in our branch.
A great day in my role is when we have met all of our customer's expectations and needs. When the team is following the processes Capital One has put in place to create the ultimate customer experience.
There are many skills that are required: the most important skill is leadership and the ability to communicate with people - both their successes and their opportunities. Coaching the team is key to driving our results. Assisting the team to be able to recognize their own opportunities is essential to help an individual grow within the organization.
Here's the first step for college students
I would recommend they take courses in business management, finance and leadership.
"You don't have what it takes to play at this level. What do you know about this particular field, why did they hire you?"