Willis Dent
Branch Manager
Capital One
Capital One
Branch Manager
I manage the operations and sales production of the bank, while coaching & developing my associates.
My day starts with completing a stand-up - 10 minute quick meeting - to energize my associates around a particular focus for the day, as well as set the stage for customer service interactions. We also do recognition to highlight achievements from associates and the branch. Throughout the day I balance my time engaging and interacting with customers, coaching and supporting my bankers and tellers with their client interactions and managing the operational requirements of the branch.
Here's the first step for high school students
Completing high school is a mandatory requirement to be able to work in banking. There are a lot of managers who never went to college but started as a teller and worked their way up to eventually become a branch manager after years of hard work and dedication. Your results and character will dictate how far you can climb up the professional ladder, not a college education. College can help to speed up the progression up the professional ladder and give your more skills to succeed faster.
"Growing up I was always made fun of by my peers, and sometimes my friends, for being a "nerd" or a "geek". This is because I valued learning and getting good grades or because I didn't want to hang out on the corner getting in trouble with the rest of the kids."