Linda Cherney
Branch Manager
Capital One
Capital One
Branch Manager
I coach a team in servicing customers in a retail branch.
Before the doors are opened, we have all met to discuss the goals for the day and how we would like to achieve them. Doors open a little early, smiles are on all faces and customers come into a welcoming atmosphere. It's always a good day to me if I have the products and services to please my customer and I uncover a need they weren't aware of. When everyone is working together to refer to the platform and Relationship Bankers are busy sharing knowledge and suggestions, then it's a good day.
Here's the first step for high school students
Look toward a college education in Business Management. This can be beneficial in many careers and help for personal pursuits, as well. Work summers or part-time in retail or banking institutions to ensure that you enjoy working with the public.
"Unfortunately, my parents did not encourage me to continue my education. While I am fortunate to have had a professional career, I would encourage anyone going into Business or Banking to work toward at least a 4 year degree."