Kirsten Micco
District Manager
Capital One
Milestones
My road in life has been direct.
Didn't really know what career path to take. A friend encouraged me to give banking a try.
I became a Teller and had a lot of fun helping customers and I was good at it!
I learned the role and responsibilities of a Lead Teller and within a year was promoted.
I continued to excel in customer service and within a year was promoted to Relationship Banker.
After several years and learning a lot about managing, I was promoted to Asst Manager.
Within a year, I was promoted to Branch Manager.
I joined another company who provided me an Area Manager position overseeing 3 branches.
In 2002, I was promoted to District Manager of the Hudson County Market.
Education
High School
Career
District Manager
I lead individual teams of retail banking professionals.
Career Roadmap
My work combines:
My work combines:
Business
Numbers
Teaching / Mentoring
Day to Day
I get the opportunity to interact with great people who enjoy helping community members with their financial needs. I celebrate associates' successes like when they get great feedback from customers about their service experience or recognize work done to acheive a particular goal. I also get to teach associates techniques that might help them do better in their job. I also get to talk with our customers and hear how much they like banking with our bank.
Advice for Getting Started
Here's the first step for college students
Don't expect anything. Set your sights on a company / organization whose mission / morals / values you share and can truly support. Be happy with an entry level position, prepared to work long and hard to build a reputation and brand that will support your career aspirations.
Recommended Education
My career is not related to what I studied. I'd recommend this path instead:
Bachelor
Hurdles
The Noise I Shed
From Society in General:
"A woman in business will never be taken seriously. Men don't like to do business with women."
Challenges I Overcame
Family Problems
