I empower IT learners to achieve their training goals.
During our team's morning "huddle," we discuss our daily goals, accomplishments, and potential obstacles. After some high fives, I buckle down and contact my roster of learners for the day to assess whether they would benefit from the one-on-one mentorship/coaching that CBT Nuggets provides as part of our IT training program. Together, we work on strategies to help stay on track. My favorite part of the day is telling a student that they will achieve great things -- and really believing it.
The most important skill to posses in this occupation is the ability to relate to others on a personal level. You have to be able to sense vulnerability, and to coach the learner through their own fears and inhibitions. Although a broad technical knowledge base is important in the role, more critical is listening intently to what the actual goal of the learner is, and to ask "the question behind the question." Offering a sense of philosophy in the context of the learner's experiences is key.
Here's the first step for professionals
For everyone: BANISH FEAR. You are more capable than you think you are. The people, experiences, achievements, challenges, celebrations, and setbacks that you will face are gifts that are worthy of you, and you of them. At the end of the day, you must ask yourself, "what did I learn today and how can I use my learning to help others?" Welcome mistakes, reward yourself with understanding, and know -- in the depths of your soul -- that nobody has power over you except yourself.
"You should be an accountant because they make lots of money."