Eric Swenson

Eric Swenson

Contributions Specialist


Capital One

Milestones

Milestones

My road in life took a while to figure out.
Liked Numbers in High School.
First job was running reports in Operations.
Left after 8 years to pursue future wife.
Not sure about working for credit card company.
"Fell" into Community Affairs dept. at credit card company.
Realized ability to interpret data to solve problems is desperately in need.
Increased knowledge of Excel, process improvement.
I am now the subject matter expert on Capital One's volunteerism and grants data.
Education

Education

highschool
High School
Career

Career

Contributions Specialist

Volunteerism and grant-making data reporting and systems support.

Career Roadmap

Roadmap
My work combines:
My work combines:
Non-Profit Organizations
Non-Profit Organizations
Technology
Technology
Problem Solving
Problem Solving

Day to Day

I support users of our online grant-making and volunteer system for the whole Capital One company. I run grant and volunteerism reporting, trend reporting, reverse lookup participation reporting. I communicate the implications of data trends to Sr. leadership to help guide direction of overall program. I monitor processes for root cause analysis and improvement.

Skills & Qualities Beyond School

Non-profit work experience, particularly in fundraising or operational management. Being able to relate to the limitations of nonprofits, particularly "grassroots" organizations with limited staff is key, and does take patience to bring them through various processes.

Advice for Getting Started

Here's the first step for college students

Knowing the basics of listening, problem-solving, basic math and algebra. Then couple those skills with the tools of MS Excel, MS Powerpoint, MS Visio and Six Sigma and Lean for Services training. Process improvement skills are highly transferable across an entire company, and being able to prove through numbers and process measurement of your effectiveness as of Business Process Manager is key.

Recommended Education

My career is not related to what I studied. I'd recommend this path instead:

undergrad
Bachelor
Business Administration and Management, General
graduate
Graduate
Mathematics, General
certification
Certification/License
Excel, Lean for Services, Six Sigma
Hurdles

Hurdles

The Noise I Shed

From Parents:

"You should stay at your current job."

Courage...and a $10K+ safety net never hurts either. Don't be afraid of a change in career; I know it can be scary, particularly when you've gotten so comfortable and good at your current job. You can only grow from the experience of change, although going through the change is often difficult and uncomfortable. You come out of it with greater confidence, skills, compassion and empathy. The latter two help you work better with others, while the first two improve your effectiveness in new job.

Challenges I Overcame

Learning Issues
Learning Issues

Memory/forgetfulness. I use MS Outlook to schedule all my reminders of projects to start, communications, emails, and personal stuff. I don't use notes or attempt to remember, particularly with multiple projects going on.