Volunteerism and grant-making data reporting and systems support.
I support users of our online grant-making and volunteer system for the whole Capital One company. I run grant and volunteerism reporting, trend reporting, reverse lookup participation reporting. I communicate the implications of data trends to Sr. leadership to help guide direction of overall program. I monitor processes for root cause analysis and improvement.
Non-profit work experience, particularly in fundraising or operational management. Being able to relate to the limitations of nonprofits, particularly "grassroots" organizations with limited staff is key, and does take patience to bring them through various processes.
Here's the first step for college students
Knowing the basics of listening, problem-solving, basic math and algebra. Then couple those skills with the tools of MS Excel, MS Powerpoint, MS Visio and Six Sigma and Lean for Services training. Process improvement skills are highly transferable across an entire company, and being able to prove through numbers and process measurement of your effectiveness as of Business Process Manager is key.
"You should stay at your current job."