Maher Abou Khzam
Tier II Support Engineer
Zeacom
Milestones
My road in life took a while to figure out.
Couldn't graduate from CSUF due to high education cost for being an out of state student.
Decided to get a Cisco Certified Network Associate (CCNA) certificate.
Got a CCNA!
Got a job where I could use my skills and learn even more about IT.
Got back into school online at WGU.
Switched jobs to Zeacom when I felt I had enough experience.
Got a CCNA Security certificate.
Graduated!
Keep following my journey
Education
High School
Bachelor
Computer and Information Systems Security/Auditing/Information Assurance
Western Governors University
Computer and Information Systems Security/Auditing/Information Assurance
Western Governors University
Career
Tier II Support Engineer
I support custom telephony software.
Career Roadmap
My work combines:
My work combines:
Business
Education
Problem Solving
Day to Day
Get in to work at 7 am, check to see if there's any incomplete work from the day before, check in with any customers that were making changes overnight to see how things went. Look at the current cases and prioritize them, communicate with the customers, communicate with my team members, escalate cases to Tier 3, have some calls with high paying customers, leave work anywhere between 4 and 7.
Advice for Getting Started
Here's the first step for college students
Willingness to learn and have problem solving skills and an internal drive.
Recommended Education
My career is not related to what I studied. I'd recommend this path instead:
Hurdles
The Noise I Shed
From Parents:
"You should finish school as soon as you can, in a time when my work was overwhelming."
Challenges I Overcame
Financial
