
Richard Fletcher
Guide II Supervisor
Hearst Castle
San Simeon, CA USA
“Tests aren’t over once school is over. You are going to have them for your entire life. Don’t give up and just keep going.”
Hearst Castle
San Simeon, CA USA
“Tests aren’t over once school is over. You are going to have them for your entire life. Don’t give up and just keep going.”
Guide II Supervisor
I oversee the daily tour operations at Hearst Castle and supervise guide staff.
Daily work is quite variable. I normally answer sick calls and replace employees in the morning. I then check employees in and ensure the tour operation is running smoothly throughout the day. After that, I work on ongoing assignments like planning and scheduling school and ADA tours. I also monitor and evaluate tour guide's tours. I mentor the guide staff and assist them with any problems. I analyze the tour program and address any issues in meetings. Lastly, I give tours to VIP guests.
Here's the first step for everyone
Get a seasonal job. It will help you learn how everything works in the State Parks system. I would also highly recommend taking any and all civil service exams that you can. You can't get a full time state job unless you are ranked on a hiring list! Look at https://jobs.ca.gov / CalHRPublic / Search / ExamSearch.aspx to find exams that you may be interested in taking. Every exam you pass is a door that will be open to you when you are looking for a job.
"You are going nowhere in life and wasting your time."
California’s community colleges open new doors