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The ability to listen to and understand information and ideas presented through spoken words and sentences.

The ability to communicate information and ideas in speaking so others will understand.

The ability to speak clearly so others can understand you.

The ability to identify and understand the speech of another person.

The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.

The ability to apply general rules to specific problems to produce answers that make sense.

The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).

The ability to concentrate on a task over a period of time without being distracted.

The ability to read and understand information and ideas presented in writing.

The ability to generate or use different sets of rules for combining or grouping things in different ways.

Passenger Attendants

Provide services to ensure the safety of passengers aboard ships, buses, trains, or within the station or terminal. Perform duties such as explaining the use of safety equipment, serving meals or beverages, or answering questions related to travel.

Work involves following procedures and regulations to organize information or data, typically in a business setting. Conventional occupations are often associated with office work, accounting, mathematics/statistics, information technology, finance, or human resources.

Conventional

Work involves helping, teaching, advising, assisting, or providing service to others. Social occupations are often associated with social, health care, personal service, teaching/education, or religious activities.

Social

Work involves designing, building, or repairing of equipment, materials, or structures, engaging in physical activity, or working outdoors. Realistic occupations are often associated with engineering, mechanics and electronics, construction, woodworking, transportation, machine operation, agriculture, animal services, physical or manual labor, athletics, or protective services.

Realistic

Work involves managing, negotiating, marketing, or selling, typically in a business setting, or leading or advising people in political and legal situations. Enterprising occupations are often associated with business initiatives, sales, marketing/advertising, finance, management/administration, professional advising, public speaking, politics, or law.

Enterprising

Work involves studying and researching non-living objects, living organisms, disease or other forms of impairment, or human behavior. Investigative occupations are often associated with physical, life, medical, or social sciences, and can be found in the fields of humanities, mathematics/statistics, information technology, or health care service.

Investigative

Work involves creating original visual artwork, performances, written works, food, or music for a variety of media, or applying artistic principles to the design of various objects and materials. Artistic occupations are often associated with visual arts, applied arts and design, performing arts, music, creative writing, media, or culinary art.

Artistic

Job Zone Two: Some Preparation Needed

Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.

Knowledge of the structure and content of the English language including the meaning and spelling of words, and rules of composition and grammar.

Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.

Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.

Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.

Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.

Knowledge of the structure and content of a foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.

Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.

Actively looking for ways to help people.

Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Being aware of others' reactions and understanding why they react as they do.

Talking to others to convey information effectively.

Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

Adjusting actions in relation to others' actions.

Persuading others to change their minds or behavior.

Understanding written sentences and paragraphs in work-related documents.

Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

Bringing others together and trying to reconcile differences.

Transportation Attendants, Except Flight Attendants

Transportation and Material Moving Occupations

Other Transportation Workers

Secure passengers for transportation by buckling seatbelts or fastening wheelchairs with tie-down straps.

Provide boarding assistance to elderly, sick, or injured people.

Respond to passengers' questions, requests, or complaints.

Determine or facilitate seating arrangements.

Provide customers with information on routes, gates, prices, timetables, terminals, or concourses.

Perform equipment safety checks prior to departure.

Greet passengers boarding transportation equipment and announce routes and stops.

Count and verify tickets and seat reservations and record numbers of passengers boarding and disembarking.

Explain and demonstrate safety procedures and safety equipment use.

Microsoft Office software

Email software

Microsoft Windows

Microsoft Word

Time tracking software

Appointment scheduling software

Mobile radios

High-powered flashlights

First aid equipment

Portable barricades

Barcode scanners

Power staplers

Wheelchair clamping devices

Vehicle seat belts

Parking signs

Mechanical lifts

Observing, receiving, and otherwise obtaining information from all relevant sources.

Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.

Developing constructive and cooperative working relationships with others, and maintaining them over time.

Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.

Analyzing information and evaluating results to choose the best solution and solve problems.

Encouraging and building mutual trust, respect, and cooperation among team members.

Developing specific goals and plans to prioritize, organize, and accomplish your work.

Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.

To what extent does this job require the worker to perform job tasks physically close to other people?

Very close (near touching)

Moderately close (at arm's length)

How much does this job require the worker to be in contact with others (face-to-face, by telephone, or otherwise) in order to perform it?

Constant contact with others

Contact with others most of the time

Occasional contact with others

How frequently does the worker have to deal with unpleasant, angry, or discourteous individuals as part of the job requirements?

Dealing With Unpleasant, Angry, or Discourteous People

Every day

Once a week or more but not every day

Once a year or more but not every month

How often does this job require working in very hot (above 90 F degrees) or very cold (below 32 F degrees) temperatures?

Once a month or more but not every week

Never

Continually or almost continually

More than half the time

About half the time

Less than half the time

How often is the worker required to make decisions that affect other people, the financial resources, and/or the image and reputation of the organization?

How frequently does your job require face-to-face discussions with individuals and within teams?

Face-to-Face Discussions with Individuals and Within Teams

How often does this job require working exposed to contaminants (such as pollutants, gases, dust or odors)?

How important is being very exact or highly accurate in performing this job?

Extremely important

Important

Fairly important

How often does this job require working in a closed vehicle or operate enclosed equipment (like a car)?

In an Enclosed Vehicle or Operate Enclosed Equipment

Passenger Attendants

Overview

Career

What Passenger Attendants Do

Other Job Titles Passenger Attendants May Have

Tasks & Responsibilities May Include

Passenger Attendants

Overview

Career

What Passenger Attendants Do

Other Job Titles Passenger Attendants May Have

Tasks & Responsibilities May Include

Education

Level of Education Attained by Passenger Attendants

Related Leaders