Tellers
Interviewers, Except Eligibility and Loan
Receptionists and Information Clerks
Retail Salespersons
Concierges
Customer Service Representatives
CAREER
Hotel, Motel, and Resort Desk Clerks
Overview
Salary Median (2020)
$25,490
Projected Job Growth (2019-2029)
-6.9% (decline)
Most Common Level of Education
High school diploma or equivalent
Career
What Hotel, Motel, and Resort Desk Clerks Do
Accommodate hotel, motel, and resort patrons by registering and assigning rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.
Other Job Titles Hotel, Motel, and Resort Desk Clerks May Have
Desk Clerk, Front Desk Agent, Front Desk Associate, Front Desk Clerk, Front Office Agent, Guest Service Agent, Guest Service Representative, Guest Services Agent (GSA), Night Auditor
Tasks & Responsibilities May Include
- Greet, register, and assign rooms to guests of hotels or motels.
- Contact housekeeping or maintenance staff when guests report problems.
- Issue room keys and escort instructions to bellhops.
- Make and confirm reservations.
- Verify customers' credit, and establish how the customer will pay for the accommodation.
Education
Level of Education Attained by Hotel, Motel, and Resort Desk Clerks
Most common level of education among people in
this career: Some college, no degree (32%)
High school diploma or equivalent
Some college, no degree
Bachelor's degree
Other*
*All other responses combined for clarity.
This page includes information from theO*NET 26.1 Databaseby the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under theCC BY 4.0license. O*NET® is a trademark of USDOL/ETA.
