Accommodate hotel, motel, and resort patrons by registering and assigning rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.
Other Job Titles Hotel, Motel, and Resort Desk Clerks May Have
Desk Clerk, Front Desk Agent, Front Desk Associate, Front Desk Clerk, Front Office Agent, Guest Service Agent, Guest Service Representative, Guest Services Agent (GSA), Night Auditor
Tasks & Responsibilities May Include
Greet, register, and assign rooms to guests of hotels or motels.
Contact housekeeping or maintenance staff when guests report problems.
Issue room keys and escort instructions to bellhops.
Make and confirm reservations.
Verify customers' credit, and establish how the customer will pay for the accommodation.
Level of Education Attained by Hotel, Motel, and Resort Desk Clerks
Most common level of education among people in this career: Some college, no degree (32%)
High school diploma or equivalent
Some college, no degree
*All other responses combined for clarity.
This page includes information from theO*NET 26.1 Databaseby the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under theCC BY 4.0license. O*NET® is a trademark of USDOL/ETA.