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The ability to listen to and understand information and ideas presented through spoken words and sentences.

The ability to communicate information and ideas in speaking so others will understand.

The ability to speak clearly so others can understand you.

The ability to identify and understand the speech of another person.

The ability to see details at close range (within a few feet of the observer).

The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.

The ability to generate or use different sets of rules for combining or grouping things in different ways.

The ability to apply general rules to specific problems to produce answers that make sense.

The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).

The ability to read and understand information and ideas presented in writing.

Hotel, Motel, and Resort Desk Clerks

Accommodate hotel, motel, and resort patrons by registering and assigning rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.

Work involves following procedures and regulations to organize information or data, typically in a business setting. Conventional occupations are often associated with office work, accounting, mathematics/statistics, information technology, finance, or human resources.

Conventional

Work involves helping, teaching, advising, assisting, or providing service to others. Social occupations are often associated with social, health care, personal service, teaching/education, or religious activities.

Social

Work involves managing, negotiating, marketing, or selling, typically in a business setting, or leading or advising people in political and legal situations. Enterprising occupations are often associated with business initiatives, sales, marketing/advertising, finance, management/administration, professional advising, public speaking, politics, or law.

Enterprising

Work involves designing, building, or repairing of equipment, materials, or structures, engaging in physical activity, or working outdoors. Realistic occupations are often associated with engineering, mechanics and electronics, construction, woodworking, transportation, machine operation, agriculture, animal services, physical or manual labor, athletics, or protective services.

Realistic

Work involves creating original visual artwork, performances, written works, food, or music for a variety of media, or applying artistic principles to the design of various objects and materials. Artistic occupations are often associated with visual arts, applied arts and design, performing arts, music, creative writing, media, or culinary art.

Artistic

Work involves studying and researching non-living objects, living organisms, disease or other forms of impairment, or human behavior. Investigative occupations are often associated with physical, life, medical, or social sciences, and can be found in the fields of humanities, mathematics/statistics, information technology, or health care service.

Investigative

Job Zone Two: Some Preparation Needed

Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Knowledge of the structure and content of the English language including the meaning and spelling of words, and rules of composition and grammar.

Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.

Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.

Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.

Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

Knowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data.

Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.

Being aware of others' reactions and understanding why they react as they do.

Talking to others to convey information effectively.

Actively looking for ways to help people.

Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Adjusting actions in relation to others' actions.

Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

Considering the relative costs and benefits of potential actions to choose the most appropriate one.

Motivating, developing, and directing people as they work, identifying the best people for the job.

Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

Understanding written sentences and paragraphs in work-related documents.

Office and Administrative Support Occupations

Information and Record Clerks

Greet, register, and assign rooms to guests of hotels or motels.

Contact housekeeping or maintenance staff when guests report problems.

Issue room keys and escort instructions to bellhops.

Verify customers' credit, and establish how the customer will pay for the accommodation.

Keep records of room availability and guests' accounts, manually or using computers.

Post charges, such as those for rooms, food, liquor, or telephone calls, to ledgers, manually or by using computers.

Review accounts and charges with guests during the check out process.

Record guest comments or complaints, referring customers to managers as necessary.

Compute bills, collect payments, and make change for guests.

Incident tracking software

Property management system PMS software

Yardi software

Blink

ASI FrontDesk

InnQuest roomMaster

Ramesys Hospitality

Resort Data Processing

Microsoft Excel

Microsoft Outlook

Microsoft Publisher

Microsoft Office software

Microsoft Word

Delphi Technology

Microsoft PowerPoint

Automated telephone answering systems

Automated call distributors ACD

On hold players

Private automatic branch exchange PABX systems

Telephone call identification systems

Steam cleaning equipment

Centrex phone consoles

Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.

Observing, receiving, and otherwise obtaining information from all relevant sources.

Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.

Analyzing information and evaluating results to choose the best solution and solve problems.

Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.

Developing constructive and cooperative working relationships with others, and maintaining them over time.

Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.

Keeping up-to-date technically and applying new knowledge to your job.

How much does this job require the worker to be in contact with others (face-to-face, by telephone, or otherwise) in order to perform it?

Constant contact with others

How frequently does your job require face-to-face discussions with individuals and within teams?

Face-to-Face Discussions with Individuals and Within Teams

Every day

How often do you have telephone conversations in this job?

How important is it to work with or contribute to a work group or team in this job?

Work With or Contribute to a Work Group or Team

Extremely important

Very important

How important is it to deal with external customers (as in retail sales) or the public in general (as in police work) in this job?

Deal With External Customers or the Public in General

How frequently does your job require you to use E-mail?

Once a week or more but not every day

How often does this job require working indoors in an environmentally controlled environment (like a warehouse with air conditioning)?

Never

How often is the worker required to make decisions that affect other people, the financial resources, and/or the image and reputation of the organization?

How frequently does the worker have to deal with unpleasant, angry, or discourteous individuals as part of the job requirements?

Hotel, Motel, and Resort Desk Clerks

Overview

Career

What Hotel, Motel, and Resort Desk Clerks Do

Other Job Titles Hotel, Motel, and Resort Desk Clerks May Have

Tasks & Responsibilities May Include

Hotel, Motel, and Resort Desk Clerks

Overview

Career

What Hotel, Motel, and Resort Desk Clerks Do

Other Job Titles Hotel, Motel, and Resort Desk Clerks May Have

Tasks & Responsibilities May Include

Education

Level of Education Attained by Hotel, Motel, and Resort Desk Clerks

Related Leaders