Take this short quiz and read about ways to improve your people skills.

Develop your people skills.

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The ability to listen to and understand information and ideas presented through spoken words and sentences.

The ability to communicate information and ideas in speaking so others will understand.

The ability to use your abdominal and lower back muscles to support part of the body repeatedly or continuously over time without "giving out" or fatiguing.

The ability to identify and understand the speech of another person.

The ability to exert maximum muscle force to lift, push, pull, or carry objects.

The ability to coordinate two or more limbs (for example, two arms, two legs, or one leg and one arm) while sitting, standing, or lying down. It does not involve performing the activities while the whole body is in motion.

The ability to speak clearly so others can understand you.

The ability to bend, stretch, twist, or reach with your body, arms, and/or legs.

The ability to see details at close range (within a few feet of the observer).

The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.

Baggage Porters and Bellhops

Handle baggage for travelers at transportation terminals or for guests at hotels or similar establishments.

Work involves designing, building, or repairing of equipment, materials, or structures, engaging in physical activity, or working outdoors. Realistic occupations are often associated with engineering, mechanics and electronics, construction, woodworking, transportation, machine operation, agriculture, animal services, physical or manual labor, athletics, or protective services.

Realistic

Work involves following procedures and regulations to organize information or data, typically in a business setting. Conventional occupations are often associated with office work, accounting, mathematics/statistics, information technology, finance, or human resources.

Conventional

Work involves helping, teaching, advising, assisting, or providing service to others. Social occupations are often associated with social, health care, personal service, teaching/education, or religious activities.

Social

Work involves managing, negotiating, marketing, or selling, typically in a business setting, or leading or advising people in political and legal situations. Enterprising occupations are often associated with business initiatives, sales, marketing/advertising, finance, management/administration, professional advising, public speaking, politics, or law.

Enterprising

Work involves creating original visual artwork, performances, written works, food, or music for a variety of media, or applying artistic principles to the design of various objects and materials. Artistic occupations are often associated with visual arts, applied arts and design, performing arts, music, creative writing, media, or culinary art.

Artistic

Work involves studying and researching non-living objects, living organisms, disease or other forms of impairment, or human behavior. Investigative occupations are often associated with physical, life, medical, or social sciences, and can be found in the fields of humanities, mathematics/statistics, information technology, or health care service.

Investigative

Job Zone Two: Some Preparation Needed

Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Knowledge of the structure and content of the English language including the meaning and spelling of words, and rules of composition and grammar.

Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.

Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.

Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.

Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.

Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.

Actively looking for ways to help people.

Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Talking to others to convey information effectively.

Adjusting actions in relation to others' actions.

Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

Understanding written sentences and paragraphs in work-related documents.

Being aware of others' reactions and understanding why they react as they do.

Managing one's own time and the time of others.

Baggage Porters, Bellhops, and Concierges

Personal Care and Service Occupations

Receive and mark baggage by completing and attaching claim checks.

Greet incoming guests and escort them to their rooms.

Transport guests about premises and local areas, or arrange for transportation.

Maintain clean lobbies or entrance areas for travelers or guests.

Transfer luggage, trunks, and packages to and from rooms, loading areas, vehicles, or transportation terminals, by hand or using baggage carts.

Supply guests or travelers with directions, travel information, and other information, such as available services and points of interest.

Explain the operation of room features, such as locks, ventilation systems, and televisions.

Assist travelers and guests with disabilities.

Deliver messages and room service orders, and run errands for guests.

Pick up and return items for laundry and valet service.

Corel WordPerfect Office Suite

Microsoft Office software

Microsoft Excel

Microsoft Outlook

Microsoft Word

Paging systems

Passenger vehicles

Laptop computers

Motorized carts

Passenger vans

Luggage carts

Multi-line telephone systems

Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.

Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.

Running, maneuvering, navigating, or driving vehicles or mechanized equipment, such as forklifts, passenger vehicles, aircraft, or watercraft.

Observing, receiving, and otherwise obtaining information from all relevant sources.

Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.

Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.

Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.

Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Performing general physical activities includes doing activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling materials.

Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.

How often does this job require working outdoors, exposed to all weather conditions?

Outdoors, Exposed to All Weather Conditions

Every day

How often does this job require working in a closed vehicle or operate enclosed equipment (like a car)?

In an Enclosed Vehicle or Operate Enclosed Equipment

How often does this job require working indoors in an environmentally controlled environment (like a warehouse with air conditioning)?

How much does this job require the worker to be in contact with others (face-to-face, by telephone, or otherwise) in order to perform it?

Constant contact with others

Contact with others most of the time

How important is it to deal with external customers (as in retail sales) or the public in general (as in police work) in this job?

Deal With External Customers or the Public in General

How much decision making freedom, without supervision, does the job offer?

A lot of freedom

Some freedom

How important is it to work with or contribute to a work group or team in this job?

Work With or Contribute to a Work Group or Team

Extremely important

Very important

How often do you have telephone conversations in this job?

Never

Continually or almost continually

More than half the time

Less than half the time

How frequently does your job require face-to-face discussions with individuals and within teams?

Face-to-Face Discussions with Individuals and Within Teams

Baggage Porters and Bellhops

Overview

Career

What Baggage Porters and Bellhops Do

Other Job Titles Baggage Porters and Bellhops May Have

Tasks & Responsibilities May Include

Baggage Porters and Bellhops

Overview

Career

What Baggage Porters and Bellhops Do

Other Job Titles Baggage Porters and Bellhops May Have

Tasks & Responsibilities May Include

Education

Level of Education Attained by Baggage Porters and Bellhops

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