CAREER

Computer User Support Specialists

Overview

Salary Median (2017)

$50,210

Projected Job Growth (2016-2026)

+11.3% (faster than the average)

Most Common Level of Education

Bachelor's Degree

Career

What Computer User Support Specialists Do

Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, or via telephone or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.

Other Job Titles Computer User Support Specialists May Have

Computer Specialist, Computer Support Specialist, Computer Technician, Desktop Support Technician, Help Desk Analyst, Help Desk Technician, Information Technology Specialist (IT Specialist), Network Technician, Support Specialist, Technical Support Specialist

How Leaders Describe a Typical Day at Work

IT Specialist ,

Ricoh USA, Inc.

I come to work in a colorful environment where we can choose to sit in any comfy chair or sofa. With our laptops in tow, we get to select which tickets we would like to work on by calling the customer back and helping them troubleshoot their issues with their production printers over the phone. It's a very laid back atmosphere where all of the employees can collaborate with each other to help solve problems.

NCOIC, Information Systems ,

United States Air Force

Approximately 75% of my job consists of Tier I to Tier II support. We use a system called Remedy to track work orders and manage most of these issues remotely with Dame Ware. We also use Acronis or a Deployment Server for Capturing/Deploying SDC images. The other 25% of my job consists of Project Management. For example, deploying 802.1X or Windows 10 Deployment requires a lot of coordination, planning, preparation and contingency planning.


Tasks & Responsibilities May Include

  • Answer user inquiries regarding computer software or hardware operation to resolve problems.
  • Enter commands and observe system functioning to verify correct operations and detect errors.
  • Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
  • Oversee the daily performance of computer systems.
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.

This page includes information from theO*NET 25.0 Databaseby the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under theCC BY 4.0license. O*NET® is a trademark of USDOL/ETA.