Marilyn Thomas
Branch Manager
Capital One
Capital One
Branch Manager
I make sure my customers' needs are met.
First thing in the morning I get my team together and we go over our activities and goal for the day. During the day I observe my staff interacting with clients and make sure the client received the best experience. I also make sure that the staff has met our clients need. A great day is when a senior comes in who's never had a checking account and opens an account. The smile that's on their face when we show them how to use the account and the new technology.
Here's the first step for high school students
Stay focused, attend college and always enjoy what you're doing.
"I don't have what it takes."