Read about 15 communication skills that are important in the sales field. Which of these skills are you best at? Which could use some improvement?

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Parts Salespersons

Sell spare and replacement parts and equipment in repair shop or parts store.

Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.

Enterprising

Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.

Conventional

Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.

Realistic

Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.

Social

Investigative occupations frequently involve working with ideas, and require an extensive amount of thinking. These occupations can involve searching for facts and figuring out problems mentally.

Investigative

Artistic occupations frequently involve working with forms, designs and patterns. They often require self-expression and the work can be done without following a clear set of rules.

Artistic

Job Zone Two: Some Preparation Needed

Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Knowledge of machines and tools, including their designs, uses, repair, and maintenance.

Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.

Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.

Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.

Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.

Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Talking to others to convey information effectively.

Understanding written sentences and paragraphs in work-related documents.

Actively looking for ways to help people.

Persuading others to change their minds or behavior.

Being aware of others' reactions and understanding why they react as they do.

Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

Communicating effectively in writing as appropriate for the needs of the audience.

Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

Counter and Rental Clerks and Parts Salespersons

Sales and Related Occupations

Retail Sales Workers

Receive and fill telephone orders for parts.

Fill customer orders from stock, and place orders when requested items are out of stock.

Receive payment or obtain credit authorization.

Read catalogs, microfiche viewers, or computer displays to determine replacement part stock numbers and prices.

Determine replacement parts required, according to inspections of old parts, customer requests, or customers' descriptions of malfunctions.

Assist customers, such as responding to customer complaints and updating them about back-ordered parts.

Parts Salespersons

Overview

Career

What Parts Salespersons Do

Other Job Titles Parts Salespersons May Have

Tasks & Responsibilities May Include

Parts Salespersons

Overview

Career

What Parts Salespersons Do

Other Job Titles Parts Salespersons May Have

Tasks & Responsibilities May Include

Education

Level of Education Attained by Parts Salespersons

Majors Related to Career

Related Careers

Related Leaders